Customer Service Policy

At The Beauty of Hanbang, we are dedicated to providing an exceptional shopping experience for our customers. Our customer service team is here to assist you with any questions or concerns you may have. Below is an overview of our customer service policy to ensure that you have all the information you need when shopping with us.

1. Customer Support Availability

Our customer service team is available to assist you via email. We strive to respond to all inquiries as quickly as possible and aim to reply within 1-2 business days.

2. Order Assistance

If you have any questions about your order, including shipping status, product details, or changes to your order, our customer service team is here to help. You can reach out to us at press@beautyofjoseonmall.com with your order number, and we will assist you promptly.

3. Product Inquiries

We understand that choosing the right products for your skincare routine is important. If you need assistance in selecting the best products for your skin type or concerns, our team is happy to offer product recommendations based on your needs. Feel free to contact us for expert guidance on our full range of skincare solutions.

4. Returns and Refunds

We aim to make your shopping experience as smooth as possible, and we understand that sometimes you may need to return a product. If you would like to initiate a return or refund, please refer to our Return Policy. For any assistance with returns or to check the status of your return, please contact our customer service team.

5. Shipping Information

If you have any questions regarding your order's shipping status, delivery timeframes, or tracking information, feel free to contact us. We will provide you with the necessary details so you can track your order with ease.

  • Standard Shipping: 6-12 business days

  • Expedited Shipping: Faster shipping options are available.

If there is any issue with the delivery of your order, including damaged or lost items, we will work with you to resolve the matter quickly.

6. Address Changes

Once your order is placed, we strive to process it as soon as possible. However, if you need to update your shipping address, please contact us within 24 hours of placing the order. We cannot guarantee changes to the address once the order has been shipped, but we will do our best to accommodate your request.

7. Complaints or Concerns

We are committed to providing the best possible customer service. If you have any complaints or concerns about our products or services, please let us know. We value your feedback and will take the necessary steps to address your concerns. You can reach us directly by email at press@beautyofjoseonmall.com.

8. Privacy and Security

Your privacy and security are important to us. All personal information shared with us is kept secure and confidential, in line with our Privacy Policy. We use encryption technology to protect your sensitive information when processing orders and payments.

9. Satisfaction Guarantee

We strive for 100% customer satisfaction. If for any reason you are not completely satisfied with your purchase, please reach out to us, and we will do our best to resolve the issue. Whether you need help with a return, exchange, or simply have a question, we are here to ensure that you have a positive experience with The Beauty of Hanbang.

10. How to Contact Us

If you have any questions, comments, or need assistance, please do not hesitate to reach out to us at:

We are always here to assist you and look forward to ensuring your satisfaction.

This policy is designed to provide clear, customer-focused guidelines for your support team and to make your customers feel confident in the service they will receive when shopping with The Beauty of Hanbang.