Refund Policy

At The Beauty of Hanbang, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

  • We offer a 60-day return policy from the date of purchase. If you are not satisfied with your products, you may return them for a full refund.

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.

  • Please note that any items that have been opened or used may not be eligible for a return unless the product is defective.

How to Return an Item

  1. Contact Us: To initiate a return, please email us at press@beautyofjoseonmall.com with your order number and details of the item(s) you wish to return.

  2. Return Authorization: Our team will provide you with instructions on how to return the item, including the return address.

  3. Shipping the Item Back: You are responsible for the return shipping costs, unless the item is defective or damaged.

  4. Processing the Return: Once we receive your returned item, we will inspect it and process your refund within 5 to 10 business days.

Refunds

  • Once your return is approved, a full refund will be issued to the original payment method.

  • Please note that the original shipping charges are non-refundable, except in the case of damaged or defective items.

  • If you receive an item that is defective or damaged, please contact us immediately at press@beautyofjoseonmall.com. We will provide a full refund or exchange at no additional cost to you.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the replacement item.

Late or Missing Refunds

  • If you haven't received a refund yet, please first check your bank or credit card account. It may take some time before the refund is officially posted.

  • If you've done this and still have not received your refund, please contact us at press@beautyofjoseonmall.com.

Exceptions

  • Certain items are non-returnable, such as personal care products that have been opened or used.

  • Sale items and gift cards are also non-returnable.

Customer Service

If you have any questions or concerns regarding your return or refund, please reach out to our customer service team at press@beautyofjoseonmall.com. We are here to assist you and ensure a smooth experience.

Thank you for choosing The Beauty of Hanbang! We value your satisfaction and are dedicated to making your shopping experience as enjoyable as possible.